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Huthwaite International is a global sales training company that for over 30 years has carried out research and analysis to improve sales performance on every type of sales situation you can imagine. During that time they have observed in excess of 40,000 sales calls, isolating the behavioral characteristics that lead to a successful sale.


Why did Huthwaite choose Suddenly Smart?

Huthwaite’s clients include multinational corporations, so Huthwaite used SmartBuilder’s translation capabilities to re-purpose content for learners spread around the globe. SmartBuilder’s collaborative development platform enabled Huthwaite consultants from various international offices to contribute to the development of the e-learning materials.

Furthermore, Huthwaite’s reputation is built on delivering measurable results through behavioral change, so any training delivered online had to meet the quality levels that Huthwaite had established for its classroom training, coaching and consulting services. In selecting SmartBuilder, Huthwaite was able to build interactive and engaging content worthy of their reputation.

Finally, Huthwaite’s training staff includes sales consultants and instructional designers, not programmers. They needed a tool that could be learned quickly, but was flexible enough to produce more than just traditional multiple-choice type interactions.

 

Huthwaite Sales Process

This is the introductory lesson of a blended training program. It introduces Huthwaite’s SPIN sales model, which is backed by thousands of hours of field research, and it explains why a company with an established sales force would benefit from implementing Huthwaite’s methodology.

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Customer Needs

A key principle of Huthwaite’s SPIN methodology is the importance of identifying customer needs. This lesson provides categorization exercises to encourage learners to uncover the two types of customer needs, and practice identifying these needs.

Huthwaite used the SmartBuilder translation feature to create and manage various language translations. The Spanish version is shown here.

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Developing Needs Practice Sim

This module enables learners to apply the sales principles that they have learned in a simulated sales call. It teaches the importance of asking the right questions when on a sales call, and tracks performance in detail to offer highly specific feedback.

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